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_bAUTHORITY
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040 _aUMP
090 _aHD62.15 .B27 2004
100 _aBasu, Ron
245 0 0 _aImplementing quality :
_b a practical guide to tools and techniques :
_b enabling the power of operational excellence /
_c Ron Basu
260 _aLondon:
_bThomson,
_c 2004
300 _axxiv, 311 p.;
_c 25 cm.
504 _aIncludes bibliographical references, glossary and index
650 0 0 _aTotal quality management
999 _c22460
_d22466
942 0 0 _02