| 000 | 00920nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000006289 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142127.0 | ||
| 008 | 060606t2000 enk f 001 0deng d | ||
| 020 | _a074943144X | ||
| 039 | 9 |
_a201201311552 _bida _c201107131715 _dVLOAD _c200908141043 _dVLOAD _c200908141015 _dVLOAD _y200606141128 _zVLOAD |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .C53 2000 | ||
| 100 | 1 | _aClegg, Brian | |
| 245 | 1 | 4 |
_aThe invisible customer : _bstrategies for successful customer service down the wire / _cBrian Clegg |
| 260 |
_aLondon : _bKogan Page, _c2000 |
||
| 300 |
_avii, 216 p. ; _c24 cm. |
||
| 500 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCall centers | |
| 650 | 0 | _aElectronic commerce | |
| 650 | 0 | _aCustomer relations | |
| 999 |
_aVIRTUA40 _c22964 _d22970 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5000*6500*6501*6502*6503*9991 | ||