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| 001 | vtls000007659 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142212.0 | ||
| 008 | 060606t2004 xxu gr |0 1 0|eng | | ||
| 020 | _a1560521783 | ||
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .G47 1993 | ||
| 100 | _aGerson, Richard F. | ||
| 245 | 0 | 0 | _aMeasuring customer satisfaction / Richard F. Gerson |
| 260 |
_aMenlo Park, CA: _b Crisp Publications, _c 1993 |
||
| 300 |
_a112 p.: _b ill.; _c 26 cm |
||
| 440 | 2 | _aA Fifty-minute series | |
| 650 | 0 | 0 | _aConsumer satisfaction |
| 650 | 0 | 0 |
_aCustomer services _xEvaluation |
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_c24457 _d24463 |
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| 942 | 0 | 0 | _01 |