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008 060606t2004 xxu gr |0 1 0|eng |
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040 _aUMP
090 _aHD62.15 .O24 2004
100 _aOakland, John S.
245 0 0 _aOakland on quality management /
_c John S. Oakland
260 _aAmsterdam:
_b Elsevier,
_c 2004
300 _ax, 476 p.:
_b ill.;
_c 24 cm.
504 _aIncludes bibliographical references (p. [456]-465) and index
650 0 0 _aTotal quality management
650 0 0 _aTotal quality management
_vCase studies
999 _c24994
_d25000
942 0 0 _01