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| 001 | vtls000009114 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142238.0 | ||
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_a201904301036 _bAUTHORITY _c201904301036 _dAUTHORITY _c201702141006 _dsaini _c201107131739 _dVLOAD _y200606141143 _zVLOAD |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .R33 2001 | ||
| 100 | 0 | _aRahmat Ismail | |
| 245 | 1 | 0 |
_aPengurusan khidmat pelanggan : _bpetua dan teknik / _cRahmat Ismail |
| 260 |
_aKuala Lumpur : _bUtusan Publications & Distributors, _c2001 |
||
| 300 |
_axv, 152 p. : _bill. ; _c22 cm. |
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| 504 | _aIncludes bibliographical references | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer satisfaction | |
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_aVIRTUA40 _c25344 _d25350 |
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