| 000 | 01011nam a2200253 4500 | ||
|---|---|---|---|
| 001 | vtls000010099 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142308.0 | ||
| 008 | 060606t2004 xxu gr |0 1 0|eng | | ||
| 020 | _a1560525991 | ||
| 039 | 9 |
_a201107131748 _bVLOAD _c200908141124 _dVLOAD _c200908141056 _dVLOAD _c200908131552 _dVLOAD _y200606141148 _zVLOAD |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .M37 2001 | ||
| 100 | 1 | _aMartin, William B. | |
| 245 | 1 | 0 |
_aQuality customer service : _bhow to win with the customer / _cWilliam B. Martin |
| 246 | 1 |
_aQuality customer service _h[electronic resource] : _bvisual crisp interactive |
|
| 250 | _a4th ed. | ||
| 260 |
_aMenlo Park, CA: _bCrisp Publications, _c2001 |
||
| 300 |
_aviii, 110 p. : _bill. ; _c26 cm. + _e1 computer disc |
||
| 440 | 2 | _aA Fifty-minute series | |
| 650 | 0 |
_aCustomer services _xProgrammed instruction |
|
| 650 | 0 |
_aCustomer relations _xProgrammed instruction |
|
| 999 |
_aVIRTUA _c26355 _d26361 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2500*2600*3000*4400*6500*6501*9991 | ||