| 000 | 00837nam a2200229 4500 | ||
|---|---|---|---|
| 001 | vtls000010477 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142326.0 | ||
| 008 | 060606t2004 xxu gr |0 1 0|eng | | ||
| 020 | _a0471248169 | ||
| 039 | 9 |
_a201107131751 _bVLOAD _c200908141128 _dVLOAD _c200908141100 _dVLOAD _c200908131554 _dVLOAD _y200606141150 _zVLOAD |
|
| 040 | _aUMP | ||
| 090 | _aHD9696.C62 C96 1998 | ||
| 100 | _aCzegel, Barbara 1953- | ||
| 245 | 0 | 0 |
_aRunning an effective help desk / _c Barbara Czegel |
| 250 | _a2nd ed. | ||
| 260 |
_aNew York: _b Wiley Computer Pub., _c 1998 |
||
| 300 |
_axxv, 434 p.: _b ill.; _c 24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 425-426) and index | ||
| 650 | 0 | 0 |
_aComputer industry _xCustomer services _xManagement |
| 650 | 0 | 0 |
_aElectronic office machine industry _xCustomer services _xManagement |
| 999 |
_c27002 _d27008 |
||