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008			060606t2004 xxu gr |0 1 0|eng |
020			_a0750677147
039		9	_a201107131804 _bVLOAD _c200908141145 _dVLOAD _c200908141116 _dVLOAD _c200908131604 _dVLOAD _y200606141159 _zVLOAD
040			_aUMP
090			_aHD62.15 .R34 2003
100			_aRampersad, Hubert K.
245	0	0	_aTotal performance scorecard : _b redefining management to achieve performance with integrity / _c Hubert K. Rampersad
260			_aBurlington, MA: _b Butterworth-Heinemann, _c 2003
300			_axx, 332 p.: _b ill.; _c 24 cm.
504			_aIncludes bibliographical references (p. 313-317) and index
650	0	0	_aTotal quality management
650	0	0	_aPerformance _xMeasurement
650	0	0	_aEmployee motivation
650	0	0	_aOrganizational learning
999			_c27958 _d27964