000			01121nam a2200265 4500
001			vtls000013130
003			KUKTEM
005			20251117142420.0
008			060606t2004 xxu gr |0 1 0|eng |
020			_a0874257379
039		9	_a201107131815 _bVLOAD _c201106081244 _dtraining _c200908141201 _dVLOAD _c200908141132 _dVLOAD _y200606141205 _zVLOAD
040			_aUMP
090			_aHF5415.5 .D62 2003
100	1		_aDoane, Darryl S.
245	1	0	_a50 activities for achieving excellent customer service / _cDarryl S. Doane, Rose D. Sloat, authors & editors
246	3		_a50 activities for achieving excellent customer service _h[computer file]
260			_aAmherst, MA: _bHRD Press, _c2003
300			_axiii, 257 p. (looseleaf) : _bill. ; _c28 cm. + _e1 computer disc
504			_aIncludes bibliographical references and index
650		0	_aCustomer services
650		0	_aService industries workers _xTraining of
700	1		_aSloat, Rose D.
740	0		_aFifty activities for achieving excellent customer service
999			_aVIRTUA _c28800 _d28806
999			_aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2600*3000*5040*6500*6501*7000*7400*9991