| 000 | 01080nam a2200253 4500 | ||
|---|---|---|---|
| 001 | vtls000010818 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142432.0 | ||
| 008 | 060606t2004 xxu gr |0 1 0|eng | | ||
| 020 | _a0071181156 | ||
| 039 | 9 |
_a201107131825 _bVLOAD _c201105191536 _dtraining _c200908141214 _dVLOAD _c200908141145 _dVLOAD _y200606141152 _zVLOAD |
|
| 040 | _aUMP | ||
| 090 | _aHD9980.5 .F57 2001 | ||
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, and information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons |
| 246 | 3 |
_aStudent resource CD-ROM to accompany Service management _h[computer file] : _boperations, strategy, and information technology |
|
| 250 | _a3rd ed | ||
| 260 |
_aNew York: _bMcGraw-Hill, _c2001 |
||
| 300 |
_axxvi, 646 p.: _bill.; _c26 cm.; + _e1 computer disc |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | 0 |
_aService industries _xManagement |
| 700 | 1 | 2 | _aFitzsimmons, Mona J. |
| 999 |
_aVIRTUA _c29179 _d29185 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2500*2600*3000*5040*6500*7000*9991 | ||