| 000 | 00788nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000016317 | ||
| 003 | KUKTEM | ||
| 005 | 20251117142435.0 | ||
| 008 | 061101t2000 caua f 000 0 eng d | ||
| 020 | _a1560525789 | ||
| 039 | 9 |
_a201109271427 _bida _c201107131821 _dVLOAD _c200908141209 _dVLOAD _c200908141140 _dVLOAD _y200611011201 _zkam |
|
| 040 | _aUMP | ||
| 090 | _aHE8788 .F56 2000 | ||
| 100 | 1 | _aFinch, Lloyd C. | |
| 245 | 1 | 0 |
_aCall center success : _bessential skills for CSRs / _cFinch, Lloyd C. |
| 260 |
_aMenlo Park, CA : _bCrisp Learning, _c2000 |
||
| 300 |
_a120 p. : _bill. ; _c26 cm. |
||
| 440 | 2 | _aA Fifty-minute series | |
| 650 | 0 | _aCall centers | |
| 650 | 0 | _aTelephone etiquette | |
| 999 |
_aVIRTUA40 _c29262 _d29268 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*4400*6500*6501*9991 | ||