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| 090 | _aQA76.76.D47 A45 2006 | ||
| 100 | 1 | _aAllen, Paul | |
| 245 | 1 | 0 |
_aService orientation : _bwinning strategies and best practices / _cPaul Allen |
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_aCambridge : _bCambridge Univ. Press, _c2006 |
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| 300 |
_a336 p. : _bill. ; _c26 cm. |
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| 650 | 0 | _aService industries | |
| 650 | 0 | _aManagement information systems | |
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_aBusiness _xData processing |
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