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090 _aQA76.76.D47 A45 2006
100 1 _aAllen, Paul
245 1 0 _aService orientation :
_bwinning strategies and best practices /
_cPaul Allen
260 _aCambridge :
_bCambridge Univ. Press,
_c2006
300 _a336 p. :
_bill. ;
_c26 cm.
650 0 _aService industries
650 0 _aManagement information systems
650 0 _aBusiness
_xData processing
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