| 000 | 00952nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000016325 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144210.0 | ||
| 008 | 061101 000 0 eng d | ||
| 020 | _a1560553840 | ||
| 039 | 9 |
_a201107131846 _bVLOAD _c200908141240 _dVLOAD _c200908141213 _dVLOAD _c200908131640 _dVLOAD _y200611011602 _zkam |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .M67 1996 | ||
| 100 | 1 | _aMorgan, Rebecca L. | |
| 245 | 1 | 0 |
_aCalming upset customers : _b[staying effective during unpleasant situations] / _cRebecca L. Morgan |
| 246 | 1 |
_aCalming upset customers _h[electronic resource] : _bvisual crisp interactive |
|
| 250 | _aRev. ed. | ||
| 260 |
_aMenlo Park, CA : _bCrisp Learning, _c1996 |
||
| 300 |
_a79 p. : _bill. ; _c26 cm. |
||
| 440 | 2 | _aA Fifty-minute series | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer complaints | |
| 999 |
_aVIRTUA _c31395 _d31401 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2500*2600*3000*4400*6500*6501*9991 | ||