| 000 | 00934nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000017791 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144229.0 | ||
| 008 | 070129 000 0 eng d | ||
| 020 | _a0619216417 | ||
| 039 | 9 |
_a201107131858 _bVLOAD _c200908141257 _dVLOAD _c200908141229 _dVLOAD _c200908131649 _dVLOAD _y200701291212 _zkam |
|
| 040 | _aUMP | ||
| 090 | _aHD9696.2 .K53 2005 | ||
| 100 | 1 | _aKnapp, Donna | |
| 245 | 1 | 2 |
_aA guide to customer service skills for the help desk professional / _cDonna Knapp |
| 250 | _a2nd ed. | ||
| 260 |
_aBoston, MA : _bThomson Course Technology, _c2005 |
||
| 300 |
_a384 p. : _bill. ; _c24 cm. |
||
| 650 | 0 |
_aComputer industry _xCustomer services |
|
| 650 | 0 |
_aComputer service industry _xVocational guidance |
|
| 650 | 0 |
_aComputer technical support _xCustomer services _vHandbooks, manuals, etc. |
|
| 999 |
_aVIRTUA40 _c32023 _d32029 |
||
| 999 | _aVTLSSORT0080*0200*0900*1000*2450*2500*2600*3000*6500*6501*6502*9991 | ||