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008			070412 000 0 eng d
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039		9	_a201107131912 _bVLOAD _c200908141316 _dVLOAD _c200908141248 _dVLOAD _c200908131701 _dVLOAD _y200704121124 _zkam
040			_aUMP
090			_aHF5415.5 .S76 2001
100	1		_aStorbacka, Kaj
245	1	0	_aCustomer relationship management : creating competitive advantage through win-win relationship strategies / Kaj Storbacka, Jarmo R. Lehtinen
260			_aBoston : _bMcGraw-Hill, _c2001
300			_a160 p. : _bill. ; _c25 cm.
650		0	_aCustomer relations _xManagement
650		0	_aCustomer services _xManagement
650		0	_aCompetition
700	1		_aLehtinen, JArmo R.
999			_aVIRTUA40 _c33793 _d33799
999			_aVTLSSORT0080*0200*0900*1000*2450*2600*3000*6500*6501*6502*7000*9991