| 000 | 00980nam a22002657a 4500 | ||
|---|---|---|---|
| 001 | vtls000020044 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144326.0 | ||
| 008 | 070608 2000 cau 000 0 eng d | ||
| 020 | _a1560525770 | ||
| 039 | 9 |
_a201107131917 _bVLOAD _c200908141322 _dVLOAD _c200908141254 _dVLOAD _c200908131705 _dVLOAD _y200706081652 _zkam |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .F56 2000 | ||
| 100 | 1 | _aFinch, Lloyd C. | |
| 245 | 1 | 0 |
_aTelephone courtesy & customer service / _cLloyd Finch |
| 246 | 3 |
_aTelephone courtesy & customer service _h[electronic resource] |
|
| 250 | _a3rd ed. | ||
| 260 | _aMenlo Park, Calif. : Crisp Publications, c2000 | ||
| 300 | _a104 p. : ill. ; 26 cm. | ||
| 440 | 2 | _aA Fifty-minute series | |
| 538 | _aSystem requirements : Windows 95/98, or Windows NT4 or later | ||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aTelephone etiquette | |
| 999 |
_aVIRTUA40 _c34020 _d34026 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2460*2500*2600*3000*4400*5380*6500*6501*9991 | ||