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001			vtls000023164
003			KUKTEM
005			20251117144437.0
008			071227s2006 nyu f 001 0 eng|d
020			_a1856045994
039		9	_a201107131945 _bVLOAD _c200908141357 _dVLOAD _c200908141329 _dVLOAD _c200908131728 _dVLOAD _y200712271510 _zkam
040			_aUMP
090			_aZ668.5 .T63 2006
100	1		_aTodaro, Julie
245	1	0	_aTraining library staff and volunteers to provide extraordinary customer service / _cby Julie Todaro and Mark L. Smith
260			_aLondon : _bFacet Publishing, _c2006
300			_a160 p. ; _c28 cm.
650		0	_aLibrary employees _xIn-service training
650		0	_aPublic services (Libraries)
650		0	_aCustomer services
700	1		_aSmith, Mark L.
999			_aVIRTUA40 _c36430 _d36436
999			_aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*7000*9991