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008 071217s2006 ii f 001 0 eng|d
020 _a8120329945
039 9 _a201107131944
_bVLOAD
_c200908141356
_dVLOAD
_c200908141328
_dVLOAD
_c200908131727
_dVLOAD
_y200712170953
_zkam
040 _aUMP
090 _aHF5415.5 .E44 2006
245 0 0 _aElectronic customer relationship management /
_cJerry Fjermestad, Nicholas C. Romano, editors
260 _aNew Delhi :
_bPrentice Hall,
_c2006
300 _a210 p. :
_bill. ;
_c26 cm.
440 0 _aAdvances in management information systems
650 0 _aCustomer relations
_xManagement
650 0 _aElectronic commerce
700 1 _aFjermestad, Jerry
700 1 _aRomano, Nicholas C.
999 _aVIRTUA40
_c36447
_d36453
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