| 000 | 00955nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000023515 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144443.0 | ||
| 008 | 080116s2007 mau f 001 0 eng d | ||
| 020 | _a1423900847 | ||
| 020 | _a9781423900849 | ||
| 039 | 9 |
_a201107131948 _bVLOAD _c201105091238 _dida _c200908141401 _dVLOAD _c200908141333 _dVLOAD _y200801160925 _zkam |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .W34 2007 | ||
| 100 | 1 | _aWagner, William P. | |
| 245 | 1 | 0 |
_aCustomer relationship management : _ba people, process, and technology approach / _cWilliam P. Wagner, Michael Zubey |
| 260 |
_aBoston, Mass. : _bThomson Course Technology, _c2007 |
||
| 300 |
_a191 p. : _bill. ; _c24 cm. |
||
| 650 | 0 |
_aCustomer relations _xManagement |
|
| 650 | 0 |
_aCustomer relations _xData processing |
|
| 650 | 0 | _aBusiness intelligence | |
| 700 | 1 | _aZubey, Michael | |
| 999 |
_aVIRTUA40 _c36654 _d36660 |
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| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*6500*6501*6502*7000*9991 | ||