| 000 | 00999nam a2200265 4500 | ||
|---|---|---|---|
| 001 | vtls000025757 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144527.0 | ||
| 008 | 080326t2002 enka b 001 0 eng | ||
| 020 | _a1856044491 | ||
| 020 | _a9781856044493 | ||
| 039 | 9 |
_a201107132003 _bVLOAD _c200908141421 _dVLOAD _c200908141353 _dVLOAD _c200908131742 _dVLOAD _y200803261201 _znorsaini |
|
| 040 | _aUMP | ||
| 090 | _aZ711 .B85 2002 | ||
| 245 | 1 | 0 |
_aBuilding a successful customer-service culture : _ba guide for library and information managers / _cedited by Maxine Melling and Joyce Little |
| 260 |
_aLondon : _bFacet, _c2002 |
||
| 300 |
_axii, 212 p. ; _c25 cm. |
||
| 500 | _aOrder by NAS | ||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aPublic services (Libraries) | |
| 650 | 0 |
_aLibraries _xCustomer services |
|
| 700 | 1 | _aMelling, Maxine. | |
| 700 | 1 | _aLittle, Joyce. | |
| 999 |
_aVIRTUA40 _c38118 _d38124 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*2450*2600*3000*5000*5040*6500*6501*7000*7001*9991 | ||