| 000 | 00754nam a2200205 a 4500 | ||
|---|---|---|---|
| 001 | vtls000027940 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144554.0 | ||
| 008 | 080514t2007 xxk f 001 0 eng d | ||
| 020 | _a9780713675429 | ||
| 039 | 9 |
_a201411201015 _bazhar _c201107132015 _dVLOAD _c200908141438 _dVLOAD _c200908141409 _dVLOAD _y200805141007 _zsufarini |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .O98 2007 k | ||
| 100 | 1 | _aOwton, Avril | |
| 245 | 1 | 0 |
_aDelighting your customers : _bdelivering excellent customer service without breaking the bank / _cAvril Owton |
| 260 |
_aLondon : _bA & C Black Publishers , _c2007 |
||
| 300 |
_a166 p. ; _c17 cm. |
||
| 650 | 0 | _aCustomer services | |
| 999 |
_aVIRTUA40 _c39033 _d39039 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*9992 | ||