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|---|---|---|---|
| 001 | vtls000002547 | ||
| 003 | KUKTEM | ||
| 005 | 20251117144557.0 | ||
| 008 | 060614t2005 maua f b 111 0 eng d | ||
| 020 | _a0072938056 (pbk. : alk. paper) | ||
| 039 | 9 |
_a201207271540 _bfauzi _c201107131643 _dVLOAD _c200908141004 _dVLOAD _c200908140937 _dVLOAD _y200606141109 _zVLOAD |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .L83 2005 | ||
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bbuilding successful skills for the twenty-first century / _cRobert W. Lucas |
| 250 | _a3rd ed. | ||
| 260 |
_aBoston : _bMcGraw-Hill, _cc2005 |
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| 300 |
_axvi, 416 p. : _bill. (some col.), col. maps ; _c26 cm. |
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| 504 | _aIncludes bibliographical references (p. 406-408) and index | ||
| 650 | 0 | _aCustomer services | |
| 856 | 4 | 1 |
_3Table of contents _uhttp://www.loc.gov/catdir/toc/mh041/2004044880.html |
| 999 |
_aVIRTUA40 _c39156 _d39162 |
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