| 000 | 01010nam a2200277 4500 | ||
|---|---|---|---|
| 001 | vtls000026072 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145142.0 | ||
| 008 | 080402t2008 xxka g bi 001 0 eng d | ||
| 010 | _a2007-531599 | ||
| 020 | _a1902505824 (pbk.) | ||
| 020 | _a9781902505824 | ||
| 039 | 9 |
_a201107132033 _bVLOAD _c200908141502 _dVLOAD _c200908141433 _dVLOAD _c200908132018 _dVLOAD _y200804021033 _zshah |
|
| 040 | _aUMP | ||
| 090 | _aHD30.2 .W46 2008 | ||
| 100 | 1 | _aWheatcroft, Peter. | |
| 245 | 1 | 0 |
_aWorld class IT service delivery / _cPeter Wheatcroft. |
| 260 |
_aSwindon, U.K. : _bBCS, _c2008. |
||
| 300 |
_axviii, 162 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 159) and index. | ||
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 0 | _aComputer technical support. | |
| 650 | 0 | _aComputer service industry. | |
| 710 | 2 | _aBritish Computer Society. | |
| 999 |
_aVIRTUA40 _c40433 _d40439 |
||
| 999 | _aVTLSSORT0080*0100*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*7100*9991 | ||