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|---|---|---|---|
| 001 | vtls000031636 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145210.0 | ||
| 008 | 080915t2002 flua f b 001 0 eng d | ||
| 020 | _a1574443259 | ||
| 039 | 9 |
_a201107132045 _bVLOAD _c200908141519 _dVLOAD _c200908141449 _dVLOAD _c200908132028 _dVLOAD _y200809151049 _znadia |
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| 040 | _aUMP | ||
| 090 | _aHD9980.5 .E35 2002 | ||
| 100 | 1 | _aEhrlich, Betsi Harris | |
| 245 | 1 | 0 |
_aTransactional Six Sigma and Lean Servicing : _bleveraging manufacturing concepts to achieve world class service / _cBetsi Harris Ehrlich |
| 260 |
_aBoca Raton : _bSt. Lucie Press, _cc2002 |
||
| 300 |
_a271 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 650 | 0 | _aTotal quality management | |
| 650 | 0 | _aSix sigma (Quality control standard) | |
| 999 |
_aVIRTUA40 _c41377 _d41383 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*9991 | ||