| 000 | 00893nam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | vtls000032483 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145236.0 | ||
| 008 | 081119t2007 nyu f 000 0 eng d | ||
| 020 | _a9780061228551 | ||
| 020 | _a0061228559 | ||
| 039 | 9 |
_a201107132056 _bVLOAD _c201004221407 _dida _c200908141533 _dVLOAD _c200908141504 _dVLOAD _y200811191045 _znadia |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .M37 2007 | ||
| 100 | 1 | _aMarkert, Tom | |
| 245 | 1 | 0 |
_aYou can't win a fight with your client and 49 other rules for providing great services / _cTom Markert |
| 260 |
_aNew York : _bHarperCollins Pub., _c2007 |
||
| 300 |
_a118 p. ; _c19 cm. |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer satisfaction | |
| 650 | 0 | _aSuccess in business | |
| 999 |
_aVIRTUA40 _c42210 _d42216 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*6500*6501*6502*6503*9991 | ||