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008			081127t2008 xxua f b 001 0 eng
020			_a0787998311
020			_a9780787998318
039		9	_a201107132100 _bVLOAD _c200911021207 _dfauzi _c200908141539 _dVLOAD _c200908141509 _dVLOAD _y200811271602 _zfarina
090			_aJK468.T67 B45 2008
100	1		_aKeehley, Patricia.
245	1	0	_aBenchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs / _cby Patricia Keehley, Neil Abercrombie
250			_a2nd ed
260			_aSan Francisco : _bJossey-Bass, _cc2008
300			_axiv, 241 p. : _bill. ; _c25 cm.
500			_aRev. ed. of: Benchmarking for best practices in the public sector : achieving performance breakthroughs in federal, state, and local agencies / Patricia Keehley ... [et al.]. 1997
505	0		_aPART ONE: WELCOME TO BENCHMARKING -- Foundations of Benchmarking -- Benchmarking and Performance Measures -- PART TWO: BENCHMARKING METHODS -- Preparing for Benchmarking -- The Traditional Benchmarking Method -- The Solution-Driven Benchmarking Method -- PART THREE: BENCHMARKING IN SECTORS -- Benchmarking in State and Local Governments -- Benchmarking in Nonprofits -- Benchmarking in the International Community -- PART FOUR: BENCHMARKING AND ACCOUNTABILITY -- Benchmarking for Improving Accountability -- Benchmarking and Performing an Audit -- Conclusion
650		0	_aTotal quality management in government _zUnited States
650		0	_aBenchmarking (Management) _zUnited States
700	1		_aAbercrombie, Neil N.
730	0		_aBenchmarking for best practices in the public sector
999			_aVIRTUA40 _c42638 _d42644
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