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008 090202t2008 enka f b 001 0 eng d
020 _a9781856046381 (alk. paper)
020 _a9781555705282 (alk. paper)
020 _a1555705286 (alk. paper)
039 9 _a201107132108
_bVLOAD
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_znadia
040 _aUMP
090 _aZ711.45 .V57 2008
245 0 0 _aVirtual reference service :
_bfrom competencies to assessment /
_cR. David Lankes ... [et al.] ; edited by Philip Nast
260 _aLondon :
_bFacet Publishing,
_cc2008
300 _axv, 206 p. :
_bill. ;
_c23 cm.
490 1 _aVirtual reference desk series
504 _aIncludes bibliographical references and index
505 0 _aCreating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik
650 0 _aElectronic reference services (Libraries)
650 0 _aReference services (Libraries)
_xInformation technology
650 0 _aElectronic reference services (Libraries)
_xStudy and teaching
650 0 _aReference librarians
_xEffect of technological innovations on
650 0 _aElectronic reference services (Libraries)
_zUnited States
_vCase studies
700 1 _aLankes, R. David
700 1 _aNast, Philip
830 0 _aVirtual reference desk series
856 4 1 _zTable of contents only
_uhttp://www.loc.gov/catdir/toc/ecip0720/2007024104.html
999 _aVIRTUA40
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