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020 _a9781563273643
020 _a1563273643
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040 _aUMP
090 _aHF5549.5.P35 B76 2006
100 1 _aBrown, Mark Graham
245 1 0 _aBaldrige award winning quality :
_bhow to interpret the Baldrige criteria for performance excellence /
_cMark Graham Brown
250 _a16th ed.
260 _aNew York :
_bProductivity Press ,
_c2006
300 _a364 p. ;
_c28 cm.
650 0 _aPerformance awards
650 0 _aPerformance
_xEvaluation
999 _aVIRTUA40
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