| 000 | 00811nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000036080 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145335.0 | ||
| 008 | 090513t2008 njua f 001 0 eng d | ||
| 020 | _a9780470196120 | ||
| 039 | 9 |
_a201107132124 _bVLOAD _c200911022001 _dkam _c200908141611 _dVLOAD _c200908141544 _dVLOAD _y200905131111 _zsaini |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .D55 2008 | ||
| 100 | 1 | _aDiJulius, John R. | |
| 245 | 1 | 0 |
_aWhat’s the secret? : _bto providing a world-class customer experience / _cJohn R. DiJulius |
| 260 |
_aHoboken, NJ : _bWiley , _c2008 |
||
| 300 |
_a320 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aCustomer loyalty | |
| 999 |
_aVIRTUA40 _c44232 _d44238 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*9991 | ||