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008 081201t2007 nyu f bf 001 0 eng d
020 _a9780071477840 (alk. paper)
020 _a0071477845 (alk. paper)
039 9 _a201107132122
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040 _aUMP
090 _aHD9199.U54 M52 2007
100 1 _aMichelli, Joseph A.
245 1 4 _aThe Starbucks experience :
_b5 principles for turning ordinary into extraordinary /
_cJoseph A. Michelli
260 _aNew York :
_bMcGraw-Hill,
_cc2007
300 _axiv, 208 p. ;
_c22 cm.
504 _aIncludes bibliographical references (p. 183-193) and index
505 0 _aIntroduction -- Principle #1- make it your own -- Principle #2- everything matters -- Principle #3- surprise and delight -- Principle #4- embrace resistance -- Principle #5- leave your mark -- A final word
610 2 0 _aStarbucks Coffee Company
650 0 _aSuccess in business
_vHandbooks, manuals, etc.
856 4 1 _3Table of contents only
_uhttp://www.loc.gov/catdir/toc/ecip0615/2006016788.html
856 4 2 _3Contributor biographical information
_uhttp://www.loc.gov/catdir/enhancements/fy0659/2006016788-b.html
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