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|---|---|---|---|
| 001 | vtls000038234 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145417.0 | ||
| 008 | 090619t2008 enka f b 001 0 eng d | ||
| 020 | _a9781405847322 (pbk. : alk. paper) | ||
| 020 | _a1405847328 (pbk. : alk. paper) | ||
| 039 | 9 |
_a201107132139 _bVLOAD _c201007301149 _dfauzi _c200908141633 _dVLOAD _c200908141608 _dVLOAD _y200906190951 _zsaini |
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| 040 | _aUMP | ||
| 090 | _aHD9980.5 .J64 2008 | ||
| 100 | 1 | _aJohnston, Robert | |
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark |
| 250 | _a3rd ed. | ||
| 260 |
_aHarlow, Essex, England ; _aNew York : _bFinancial Times/Prentice Hall, _c2008 |
||
| 300 |
_axvi, 533 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aService industries _xManagement |
|
| 700 | 1 | _aClark, Graham | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip089/2008002916.html |
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