| 000 | 01160nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls000037860 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145421.0 | ||
| 008 | 090615t2006 enka f b 001 0 eng d | ||
| 020 | _a9780230006607 | ||
| 020 | _a0230006604 | ||
| 039 | 9 |
_a201107132137 _bVLOAD _c201006291236 _dfauzi _c200908141630 _dVLOAD _c200908141604 _dVLOAD _y200906151436 _zsaini |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .T43 2006 | ||
| 100 | 1 | _aTeboul, James | |
| 245 | 1 | 0 |
_aService is front stage : _bpositioning services for value advantage / _cJames Teboul |
| 260 |
_aHampshire [England] ; _aNew York : _bPalgrave Macmillan, _c2006 |
||
| 300 |
_axi, 161 p. : _bill. ; _c24 cm. |
||
| 490 | 1 | _aINSEAD business press | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 |
_aCustomer services _xManagement |
|
| 650 | 0 |
_aService industries _xManagement |
|
| 650 | 0 | _aTotal quality management | |
| 830 | 0 | _aINSEAD business press | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0643/2006045398-t.html |
| 999 |
_aVIRTUA40 _c45790 _d45796 |
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| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*4900*5040*6500*6501*6502*8300*8560*9991 | ||