| 000 | 00884nam a2200241 a 4500 | ||
|---|---|---|---|
| 001 | vtls000036083 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145424.0 | ||
| 008 | 090513t2009 caua f 001 0 eng d | ||
| 020 | _a9780470260692 | ||
| 039 | 9 |
_a201110071607 _bFida _c201107132141 _dVLOAD _c200910261629 _dkam _c200908141611 _dVLOAD _y200905131114 _zsaini |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .B76 2009 | ||
| 100 | 1 | _aBrooks, Laura L. | |
| 245 | 1 | 0 |
_aAnswering the ultimate question : _bhow net promoter can transform your business / _cLaura L. Brooks, Richard Owen |
| 260 |
_aSan Francisco, CA : _bJossey-Bass, _c2009 |
||
| 300 |
_a304 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aConsumer satisfaction | |
| 650 | 0 | _aSuccess in business | |
| 999 |
_aVIRTUA40 _c45910 _d45916 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*6503*9991 | ||