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| 003 | KUKTEM | ||
| 005 | 20251117145440.0 | ||
| 008 | 090706t2008 njua f b 001 0 eng d | ||
| 020 | _a9780470180020 (cloth : alk. paper) | ||
| 039 | 9 |
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| 040 | _aUMP | ||
| 090 | _aJF1525.T67 N58 2008 | ||
| 100 | 1 | _aNiven, Paul R. | |
| 245 | 1 | 0 |
_aBalanced scorecard step-by-step for government and nonprofit agencies / _cPaul R. Niven |
| 250 | _a2nd ed. | ||
| 260 |
_aHoboken, N.J. : _bJ. Wiley & Sons, Inc., _cc2008 |
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| 300 |
_axvii, 365 p. : _bill. ; _c23 cm. |
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| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aIntroduction to the balanced scorecard -- Adapting the balanced scorecard to fit the public and nonprofit sectors -- Before you begin -- Training and communication planning for balanced scorecard success -- Mission, values, and vision -- Strategy : the core of every balanced scorecard -- Strategy maps -- Performance measures, targets, and initiatives -- Creating alignment by cascading the balanced scorecard -- Linking resource allocation to the balanced scorecard -- Reporting results -- The City of Charlotte : a balanced scorecard success story -- Sustaining balanced scorecard success | |
| 650 | 0 | _aTotal quality management in government | |
| 650 | 0 |
_aAdministrative agencies _xManagement _xEvaluation |
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| 650 | 0 |
_aNonprofit organizations _xManagement _xEvaluation |
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| 650 | 0 | _aBenchmarking (Management) | |
| 650 | 0 | _aPerformance standards | |
| 650 | 0 |
_aOrganizational effectiveness _xMeasurement |
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| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/enhancements/fy0814/2007051409-t.html |
| 999 |
_aVIRTUA40 _c46462 _d46468 |
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