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008 090707t2007 ctua f b 001 0 eng d
020 _a9781591585329 (alk. paper)
020 _a1591585325 (alk. paper)
039 9 _a201107132303
_bVLOAD
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_zshah
040 _aUMP
090 _aZ678.85 .M37 2007
100 1 _aMatthews, Joseph R.
245 1 4 _aThe evaluation and measurement of library services /
_cJoseph R. Matthews
260 _aWestport, Conn. :
_bLibraries Unlimited,
_c2007
300 _axx, 372 p. :
_bill. ;
_c26 cm.
504 _aIncludes bibliographical references and indexes
505 0 _aEvaluation issues -- Evaluation models -- The right tools for the job -- Qualitative tools -- Quantitative tools -- Analysis of data -- Library users and nonusers -- Evaluation of the physical collection -- Evaluation of electronic resources -- Evaluation of reference services -- Evaluation of technical services -- Evaluation of interlibrary loan -- Evaluation of online systems -- Evaluation of bibliographic/library instruction and information literacy -- Evaluation of customer service -- Evaluating the broader perspective -- Accomplishments : the key to realizing value -- Economic impacts -- Evaluation of social impacts -- Communicating the value of the library
650 0 _aLibraries
_zUnited States
_xEvaluation
650 0 _aPublic services (Libraries)
_zUnited States
_xEvaluation
650 0 _aLibraries
_xEvaluation
650 0 _aPublic services (Libraries)
_xEvaluation
856 4 1 _3Table of contents only
_uhttp://www.loc.gov/catdir/toc/ecip0717/2007017726.html
999 _aVIRTUA40
_c46468
_d46474
999 _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5050*6500*6501*6502*6503*8560*9991