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008 090708t2008 enka f b 001 0 eng d
020 _a9781902505886
039 9 _a201107132149
_bVLOAD
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_djamie
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040 _aUMP
090 _aHF54.5 .M55 2008
100 1 _aMiller, David.
245 1 0 _aBusiness-focused IT and service excellence /
_cDavid Miller
250 _a2nd ed.
260 _aSwindon :
_bBCS ,
_cc2008
300 _axvii, 176 p. :
_bill. ;
_c25 cm.
504 _aIncludes bibliographical references and index
650 0 _aBusiness information services
650 0 _aInformation technology
_xManagement
999 _aVIRTUA40
_c46708
_d46714
999 _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*6500*6501*9991