| 000 | 00899nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000060331 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145520.0 | ||
| 008 | 120525t2012 nyua f b 001 0 eng d | ||
| 020 | _a9780073397115 (pbk. : alk. paper) | ||
| 020 | _a0073397113 (pbk. : alk. paper) | ||
| 039 | 9 |
_a201207271533 _bfauzi _y201205251157 _zsri |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .L83 2012 | ||
| 100 | 1 | _aLucas, Robert W. | |
| 245 | 1 | 0 |
_aCustomer service : _bskills for success / _cRobert W. Lucas |
| 250 | _a5th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2012 |
||
| 300 |
_axix, 394 p. : _bill. ; _c26 cm. |
||
| 490 | 1 | _aConnect, learn, succeed | |
| 504 | _aIncludes bibliographical references and index | ||
| 650 | 0 | _aCustomer services | |
| 830 | 0 | _aConnect, learn, succeed | |
| 999 |
_aVIRTUA40 _c47878 _d47884 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*4900*5040*6500*8300*9992 | ||