| 000 | 01232nam a2200289 a 4500 | ||
|---|---|---|---|
| 001 | vtls000061626 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145530.0 | ||
| 008 | 120608t2011 caua f b 001 0 eng d | ||
| 020 | _a9781605099750 (pbk. : alk. paper) | ||
| 020 | _a1605099759 (pbk. : alk. paper) | ||
| 039 | 9 |
_a201209271439 _bfauzi _y201206081641 _zsri |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .B45 2011 | ||
| 100 | 1 | _aBell, Chip R. | |
| 245 | 1 | 0 |
_aWired and dangerous : _bhow your customers have changed and what to do about it / _cChip R. Bell, John R. Patterson |
| 260 |
_aSan Francisco : _bBerrett-Koehler Publishers, _cc2011 |
||
| 300 |
_avii, 248 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references (p. 233-235) and index | ||
| 520 | _aCustomers today are picky, fickle, and vocal, and all about me vain. They now have an enormous variety of services and products to choose from, with unprecedented access to information and reviews | ||
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aInternet | |
| 700 | 1 | _aPatterson, John R. | |
| 999 |
_aVIRTUA40 _c48208 _d48214 |
||
| 999 | _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*5200*6500*6501*6502*6503*7000*9992 | ||