| 000 | 01475nam a2200301 a 4500 | ||
|---|---|---|---|
| 001 | vtls000036612 | ||
| 003 | KUKTEM | ||
| 005 | 20251117145611.0 | ||
| 008 | 090522t2008 maua f b 001 0 eng d | ||
| 020 | _a9781422110232 | ||
| 020 | _a1422110230 | ||
| 039 | 9 |
_a201107132252 _bVLOAD _c200909161552 _dfauzi _c200908141616 _dVLOAD _c200908141549 _dVLOAD _y200905221144 _zshah |
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| 040 | _aUMP | ||
| 090 | _aHF5827.95 .H47 2008 | ||
| 100 | 1 | _aHeskett, James L. | |
| 245 | 1 | 4 |
_aThe ownership quotient : _bputting the service profit chain to work for unbeatable competitive advantage / _cJames L. Heskett, W. Earl Sasser, Joe Wheeler |
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _cc2008 |
||
| 300 |
_a225 p. : _bill. ; _c25 cm. |
||
| 504 | _aIncludes bibliographical references (p. 209-214) and index | ||
| 505 | 0 | _aIntroduction -- Build ownership into your strategic value vision -- Leverage value over cost -- Put customers to work -- Boost your employee OQ -- Engineer ownership through anticipatory management -- Build a strong and adaptive ownership culture -- Sustain your success | |
| 650 | 0 | _aWord-of-mouth advertising | |
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aEmployee ownership | |
| 700 | 1 | _aSasser, Earl W. | |
| 700 | 1 | _aWheeler, Joe | |
| 856 | 4 | 1 |
_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0819/2008022313.html |
| 999 |
_aVIRTUA40 _c49590 _d49596 |
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