| 000 | 00848nam a2200229 a 4500 | ||
|---|---|---|---|
| 001 | vtls000036068 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150038.0 | ||
| 008 | 090513t2009 njua f 001 0 eng d | ||
| 020 | _a9780470404829 | ||
| 039 | 9 |
_a201107132256 _bVLOAD _c200910280817 _dkam _c200908141611 _dVLOAD _c200908141544 _dVLOAD _y200905131047 _zsaini |
|
| 040 | _aUMP | ||
| 090 | _aHF5415.5 .H95 2009 | ||
| 100 | 1 | _aHyken, Shep | |
| 245 | 1 | 4 |
_aThe cult of the customer : _bcreate an amazing customer experience that turns satisfied customers into customer evangelists / _cShep Hyken |
| 260 |
_aHoboken, NJ : _bWiley , _c2009 |
||
| 300 |
_a244 p. : _bill. ; _c24 cm. |
||
| 650 | 0 | _aCustomer services | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer relations | |
| 999 |
_aVIRTUA40 _c50245 _d50251 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*6500*6501*6502*9991 | ||