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008 090610t2009 flua f b 001 0 eng d
020 _a9781420068795 (alk. paper)
020 _a1420068792 (alk. paper)
039 9 _a201107132314
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_zsaini
040 _aUMP
090 _aHD62.15 .M37 2009
100 1 _aMartin, James William
245 1 0 _aLean six sigma for the office /
_cJames William Martin
260 _aBoca Raton :
_bCRC Press,
_cc2009
300 _axxii, 339 p. :
_bill. ;
_c25 cm.
490 1 _aSeries on resource management
504 _aIncludes bibliographical references and index
650 0 _aTotal quality management
650 0 _aSix sigma (Quality control standard)
650 0 _aOffice management
650 0 _aService industries
_xQuality control
830 0 _aSeries on resource management
856 4 1 _3Table of contents only
_uhttp://www.loc.gov/catdir/toc/ecip0813/2008011862.html
999 _aVIRTUA40
_c51515
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