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003			KUKTEM
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008			090619t2009 flua f b 001 0 eng d
020			_a9781604270068
039		9	_a201107132315 _bVLOAD _c201004261023 _djamee _c200908141634 _dVLOAD _c200908141608 _dVLOAD _y200906191505 _zsaini
040			_aUMP
090			_aHD9980.5 .T39 2008
100	1		_aTaylor, Gerald M.
245	1	0	_aLean six sigma service excellence : _ba guide to green belt certification and bottom line improvement / _cby Gerald M. Taylor
260			_aFt. Lauderdale, FL : _bJ. Ross Pub, _cC2008
300			_axix, 289 p. : _bill. ; _c24 cm.
504			_aIncludes bibliographical references and index
505	0		_aThe quest for productivity -- It’s the process! -- The voice of the customer -- Analyzing performance variation -- The basic six sigma tool kit -- Performance metrics and dashboards -- The six sigma project team -- Six sigma soft skills: working with and through others -- Management by fact : the dmaic approach to performance improvement -- Deploying your performance excellence system -- The fundamentals of lean thinking for service excellence
650		0	_aService industries _xManagement
650		0	_aSix sigma (Quality control standard)
650		0	_aService industries _xQuality control
650		0	_aProduction management
999			_aVIRTUA40 _c51580 _d51586
999			_aVTLSSORT0080*0200*0400*0900*1000*2450*2600*3000*5040*5050*6500*6501*6502*6503*9991
942	0	0	_02