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| 001 | vtls000044212 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150127.0 | ||
| 008 | 090914t2009 cau f b 001 0 eng d | ||
| 020 | _a9780470345047 (cloth) | ||
| 039 | 9 |
_a201107132317 _bVLOAD _c201005061214 _dfauzi _c200909141617 _dnadia _y200909141617 _znadia |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .G75 2009 | ||
| 100 | 1 | _aGriffin, Jill | |
| 245 | 1 | 0 |
_aTaming the search-and-switch customer : _bearning customer loyalty in a compulsion-to-compare world / _cJill Griffin |
| 250 | _a1st ed. | ||
| 260 |
_aSan Francisco, CA : _bJossey-Bass, _cc2009 |
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| 300 |
_axiv, 274 p. ; _c24 cm. |
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| 504 | _aIncludes bibliographical references and index | ||
| 505 | 0 | _aGet a grip -- Welcome to the compulsion-to-compare planet -- Why customers search and switch -- Get the credit you?re due -- Ace your buyer?s worth-it test -- Manage perception makers and takers -- Be (and stay) damn different -- Fortify your firewall -- Build customer trust -- Find and grow passionate-to-serve employees -- Look for tamers that teach -- Move on now! -- Follow the 10 day starter plan | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer services | |
| 999 |
_aVIRTUA40 _c51968 _d51974 |
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| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5040*5050*6500*6501*6502*9991 | ||