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|---|---|---|---|
| 001 | vtls000044271 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150127.0 | ||
| 008 | 090915t2009 njua f b 001 0 eng d | ||
| 020 | _a9780470443507 (cloth : acid-free paper) | ||
| 020 | _a0470443502 (cloth : acid-free paper) | ||
| 039 | 9 |
_a201107132318 _bVLOAD _c201005121006 _dfauzi _y200909151030 _znadia |
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| 040 | _aUMP | ||
| 090 | _aHF5415.5 .B43 2009 | ||
| 100 | 1 | _aBell, Chip R. | |
| 245 | 1 | 0 |
_aTake their breath away : _bhow imaginative service creates devoted customers / _cChip R. Bell and John R. Patterson |
| 260 |
_aHoboken, N.J. : _bJohn Wiley & Sons, _cc2009 |
||
| 300 |
_ax, 294 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. [281]-285) and index | ||
| 505 | 0 | _aAnimation -- Reinvention -- Decoration -- Camouflage -- Concierge -- Partnership -- Cult-like -- Luxury -- Air -- Air defense -- Scout's honor -- Firefighter -- Insight : understanding your customer -- Oversight : assessing your launch pad -- Spotlight : choosing a take their breath-away strategy -- Foresight : unearthing potential customer stressors -- Green light : launch lessons for leaders | |
| 650 | 0 |
_aCustomer services _zUnited States |
|
| 650 | 0 |
_aConsumer satisfaction _zUnited States |
|
| 650 | 0 |
_aCustomer loyalty _zUnited States |
|
| 650 | 0 |
_aService industries _xCustomer services _zUnited States |
|
| 700 | 1 | _aPatterson, John R. | |
| 999 |
_aVIRTUA40 _c51972 _d51978 |
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