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001			vtls000039367
003			KUKTEM
005			20251117150150.0
008			090702t2009 nyua f b 001 0 eng d
020			_a9780415458535 (hbk.)
020			_a0415458536 (hbk.)
020			_a9780203887707 (e-book)
020			_a0203887700 (e-book)
039		9	_a201107132330 _bVLOAD _c201006251157 _dfauzi _c200908141642 _dVLOAD _c200908141618 _dVLOAD _y200907021650 _zsaini
040			_aUMP
090			_aHD9980.5 .E28 2009
100	1		_aEdvardsson, Bo
245	1	0	_aValues-based service for sustainable business : _blessons from IKEA / _cBo Edvardsson and Bo Enquist
260			_aNew York : _bRoutledge, _cc2009
300			_ax, 131 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index
505	0		_aIntroduction -- Sustainable business embedded in history and heritage -- Values based service -- Values-based service experience -- Values-based service brands and marketing communication -- Values-based service leadership -- Values-based sustainable service business
610	2	0	_aIkea (Firm)
650		0	_aService industries
650		0	_aCustomer services _xManagement
650		0	_aSustainable development
700	1		_aEnquist, Bo
856	4	1	_3Table of contents only _uhttp://www.loc.gov/catdir/toc/ecip0818/2008021245.html
999			_aVIRTUA40 _c52790 _d52796
999			_aVTLSSORT0080*0200*0201*0202*0203*0400*0900*1000*2450*2600*3000*5040*5050*6100*6500*6501*6502*7000*8560*9991