| 000 | 01044nam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | vtls000039641 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150155.0 | ||
| 008 | 090707t2008 nyua f b 001 0 eng d | ||
| 020 | _a9780071494410 | ||
| 020 | _a0071494413 | ||
| 039 | 9 |
_a201107132336 _bVLOAD _c201007201211 _dfauzi _c200908141644 _dVLOAD _c200908141620 _dVLOAD _y200907071215 _zsaini |
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| 040 | _aUMP | ||
| 090 | _aHD69.B7 K52 2008 | ||
| 100 | 1 | _aKnapp, Duane E. | |
| 245 | 1 | 4 |
_aThe Brandpromise : _bhow Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success! / _cDuane E. Knapp |
| 246 | 3 | _aBrand promise | |
| 260 |
_aNew York : _bMcGraw-Hill, _cc2008 |
||
| 300 |
_axix, 264 p. : _bill. ; _c24 cm. |
||
| 504 | _aIncludes bibliographical references (p. 247-253) and indexes | ||
| 650 | 0 | _aBrand name products | |
| 650 | 0 | _aCustomer relations | |
| 650 | 0 | _aCustomer services | |
| 999 |
_aVIRTUA40 _c52954 _d52960 |
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