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008 090915t2009 enka f b 001 0 eng d
020 _a0230221122
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039 9 _a201107132335
_bVLOAD
_c201007141519
_djamie
_y200909151614
_zshikin
040 _aUMP
090 _aHM1106 .T56 2009
100 1 _aThompson, Neil.
245 1 0 _aPeople skills /
_cNeil Thompson
250 _a3rd ed.
260 _aBasingstoke [England] ;
_aNew York :
_bPalgrave Macmillan,
_c2009
300 _axviii, 315 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references and index
505 0 _aSelf-awareness -- Time management -- Stress management -- Information management -- Assertiveness -- Beating the bully -- Using supervision -- Being creative -- Continuous professional development -- Being realistic -- Valuing diversity -- Verbal communication -- Nonverbal communication -- Written communication -- Interviewing -- Influencing skills -- Leadership -- Handling feelings -- Handling conflict -- Multidisciplinary working -- Anti-discriminatory practice -- Being systematic -- Assessment -- Planning -- Decision making -- Managing risk -- Review and evaluation -- Ending -- Responding to trauma : promoting healing and recovery -- Reflective practice
650 0 _aInterpersonal relations
650 0 _aInterpersonal communication
650 0 _aSelf-management (Psychology)
650 0 _aProblem solving
999 _aVIRTUA40
_c53116
_d53122
999 _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2500*2600*3000*5040*5050*6500*6501*6502*6503*9991