000 00980nam a2200265 a 4500
001 vtls000047781
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005 20251117150201.0
008 100817t2009 njua f 001 0 eng d
020 _a9780135005101
020 _a0135005108
039 9 _a201107132343
_bVLOAD
_c201104151155
_dasmadi
_c201104071058
_dasmadi
_y201008171046
_zsafura
040 _aUMP
090 _aHD62.15 .S86 2009
100 1 _aSummers, Donna C. S.
245 1 0 _aQuality management :
_bcreating and sustaining organizational effectiveness /
_cDonna C.S. Summers
260 _aUpper Saddle River, N.J. :
_bPearson/Prentice Hall,
_cc2009
300 _axiv, 574 p. :
_bill. ;
_c24 cm.
504 _aIncludes bibliographical references (p. 555-564) and index
650 0 _aTotal quality management
650 0 _aQuality control
650 0 _aOrganizational effectiveness
999 _aVIRTUA40
_c53176
_d53182
999 _aVTLSSORT0080*0200*0201*0400*0900*1000*2450*2600*3000*5040*6500*6501*6502*9991
942 0 0 _02