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| 003 | KUKTEM | ||
| 005 | 20251117150225.0 | ||
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| 090 | _aHF5415.335 .J335 2009 | ||
| 100 | 1 | _aJacka, J. Mike | |
| 245 | 1 | 0 |
_aBusiness process mapping workbook : _bimproving customer satisfaction / _cJ. Mike Jacka, Paulette J. Keller |
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_aHoboken, N.J. : _bWiley, _cc2009 |
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_avii, 255 p. : _bill. ; _c26 cm. |
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| 500 | _a"Workbook for the second edition" -- cover | ||
| 650 | 0 | _aBusiness planning | |
| 650 | 0 | _aTotal quality management | |
| 650 | 0 | _aFlow charts | |
| 700 | 1 | _aKeller, Paulette J. | |
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