| 000 | 01263nam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | vtls000042899 | ||
| 003 | KUKTEM | ||
| 005 | 20251117150234.0 | ||
| 008 | 090828t2008 at a f b 001 0 eng d | ||
| 020 | _a9780733987021 (pbk.) | ||
| 039 | 9 |
_a201107132352 _bVLOAD _c201010200954 _dfauzi _c201010200951 _dfauzi _y200908281620 _zsafura |
|
| 040 | _aUMP | ||
| 090 | _aTX911.3.M27 V36 2008 | ||
| 100 | 1 | _aVan der Wagen, Lynn | |
| 245 | 1 | 0 |
_aHospitality management : _bstrategy and operations / _cLynn Van Der Wagen, Anne Goonetilleke |
| 250 | _a2nd ed. | ||
| 260 |
_aFrenchs Forest, N.S.W. : _bPearson Education Australia, _c2008 |
||
| 300 |
_axiii, 568 p. : _bill. ; _c25 cm. |
||
| 500 | _aPrevious ed.: 2003 | ||
| 520 | _aHospitality management, including operational management; human resource management; customer service management; and financial management. The book also covers quality customer service, business relationships and legal compliance | ||
| 650 | 0 |
_aHospitality industry _zAustralia _xManagement |
|
| 650 | 0 |
_aTourism _zAustralia _xManagement |
|
| 650 | 0 |
_aService industries _zAustralia _xManagement |
|
| 700 | 1 | _aGoonetilleke, Anne | |
| 999 |
_aVIRTUA40 _c54296 _d54302 |
||
| 999 | _aVTLSSORT0080*0200*0400*0900*1000*2450*2500*2600*3000*5000*5200*6500*6501*6502*7000*9991 | ||